Customer Support

To help you get the most out of your investment in Unanet, a number of different resources are available.

For customer support please call: (703) 689-9709 between 8:30 AM – 7:30 PM Eastern, or send a detailed description of your issue to support@unanet.com.

  • Sign up for the Customer Newsletter - receive monthly updates on topics of interest and events for customers
  • See What's New in recent Unanet product releases
  • Register for a Customer Webinar
  • Support Area for Unanet Administrators, including Documentation and Downloads (requires registration).
  • Review Cloud Service Maintenance Notices!
  • Explore Best Practices in the Unanet Knowledge Center!
  • Contact the Unanet Customer Success Team.
  • Join the Unanet Customer LinkedIn Group
  • Unanet University - Classroom-Based Training
  • View Unanet Features by License Type
  • Help Documentation - Unanet invests significant resources in creating detailed and informative Help Documentation. This is available online in your browser when you are logged onto Unanet by clicking the Help link in the top right hand corner.
  • NEW Operational Support Services. Unanet has additional support services you can purchase to get expert assistance in optimizing your business. 
    • Invoice Formats – configuration
    • Projects – configuration
    • Reconciliation assistance, such as:
      • Cost Pool Calculations
      • CP Invoice reconciliation to JSR
      • CP Rates true-up 
      • Credit Card
      • Fixed Assets
      • GL Accounts
      • GL – PL
      • GL to Sub Ledger
    • Building new Exports
    • 1099 support 
    • Acquisition Support (for acquirer)
    • Audit preparation/ICE submission
    • Month-end/Year-end Close Support
       
  • Our YouTube Channel - this channel has video demonstrations and other content
"Unanet allows us to accurately monitor project “burn rate” in a timely manner; which is driven down to team leads and tied to performance rewards." President, Medium-Sized Government Contractor
"Unanet has enabled us to improve revenue forecasting models and share the same real-time revenue data across the organization."President, Mid-Sized Government Contractor
"Our experience with Unanet has been such a vast improvement over our old combination of Deltek T&E and Spreadsheets. "- Brandon Labonte President & CEO, Ardentmc
"With Unanet we reduced invoice processing time by 65%. All invoices are now delivered with 48 hours of period end." - Keith Mortier CEO, LunarLine
"Unanet billing is so great. I don't know why anyone wouldn't use this!"- Jackie York Controller, Quallion