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The Unanet Customer Support team is here to help you address any technical issues related to Unanet products.

Support Offerings

UNANET SUCCESS PLANS

STANDARDPREMIUMSIGNATURE
ASSISTED SUPPORT

Live support Availability

(web,email,phone)

8:30 A.M to 7:30 P.M ET

Monday-friday

24x7 for Unanet Cloud customers24x7 for Unanet Cloud customers
General Product Questions
Technical issues & Troubleshooting
Number of Authorized Contacts3UnlimitedUnlimited
ONLINE SUPPORT

24X7 Access to Knowledge Base

& eLearning Content

OPERATIONAL SUPPORT

8:30 A.M to 7:30 P.M ET

Month-end Close Assistance via

Unanet Close Procedures

Year-end Close Assistance via

Unanet Close Procedures

Monthly Check-in with

Assigned Consultant

Annual Usage Review and

Health Check

ACH/NACHA Export

Initial Import/Export Creation

Assessment

Annual Unanet Reports Review

Assessment

Fee-based services

Get expert assistance in optimizing your business with additional for-purchase support services.

Setup/configuration

  • Invoice format
  • 1099
  • Project
  • Legal entities
  • Unanet Pay
  • Inventory Management
  • SCA
  • Fixed Asset Management

Purchasing

  • Setup
  • Reconfiguration
  • Training

Analytics

  • Training
  • Advanced report creation

Reconciliation assistance

  • Cost pool calculations
  • CP invoice reconciliation to JSR
  • CP rates true-up
  • Credit card
  • Fixed assets
  • GL accounts
  • GL-PL

Exports

  • New export creation
  • New ACH payment setup
  • Changing ACH/banking institutions
  • New payroll integration setup
  • Changing payroll integration

Other fee-based services

  • Month-end/year-end close support
  • Audit preparations/ICE submission
  • Acquisition support (for acquirer)

Still need help?

Call (703) 689-9709 for telephone support.

Call Now