Support Offerings

The Unanet Customer Support team is here to help you address any technical issues related to Unanet products.


Unanet Success Plans

    Standard Premium

Assisted Support

Live Support Availability (web,email,phone)

8:30 A.M to 7:30 P.M ET Monday-Friday 24x7 for Unanet Cloud Customers
General Product Questions
Technical issues & Troubleshooting
Contacts allowed to
open tickets
3 Unlimited
Online Support

24X7 Access to Knowledge Base & eLearning Content

Fee-based services

Get expert assistance in optimizing your business with additional for-purchase support services.


  • Invoice format
  • 1099
  • Project
  • Legal entities
  • Unanet Pay
  • Inventory Management
  • SCA
  • Fixed Asset Management


  • Setup
  • Reconfiguration
  • Training


  • Training
  • Advanced report creation

Reconciliation assistance

  • Cost pool calculations
  • CP invoice reconciliation to JSR
  • CP rates true-up
  • Credit card
  • Fixed assets
  • GL accounts
  • GL-PL


  • New export creation
  • New ACH payment setup
  • Changing ACH/banking institutions
  • New payroll integration setup
  • Changing payroll integration

Other fee-based services

  • Month-end/year-end close support
  • Audit preparations/ICE submission
  • Acquisition support (for acquirer)
  • Database backup file
  • Non-standard bulk data imports
  • Pre-requisite server software (OS, Java, Tomcat, SQL, Outlook/Exchange updates/troubleshooting)
  • InDesign / MS Word template creation 
  • Customizing on-premise integrations

Call Support

Still Need Help?

For Unanet support call: