<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=40855&amp;fmt=gif">
Support

Support Offerings

The Unanet Customer Support team is here to help you address any technical issues related to Unanet products.

Unanet_web1_0004_CX1

Unanet Success Plans

    Standard Premium

Assisted Support

Live Support Availability (web,email,phone)

8:30 A.M to 7:30 P.M ET Monday-Friday 24x7 for Unanet Cloud Customers
General Product Questions
Technical issues & Troubleshooting
Contacts allowed to
open tickets
3 Unlimited
Online Support

24X7 Access to Knowledge Base & eLearning Content

Fee-based services

Get expert assistance in optimizing your business with additional for-purchase support services.

Setup/configuration


  • Invoice format
  • 1099
  • Project
  • Legal entities
  • Unanet Pay
  • Inventory Management
  • SCA
  • Fixed Asset Management

Purchasing


  • Setup
  • Reconfiguration
  • Training

Analytics


  • Training
  • Advanced report creation

Reconciliation assistance


  • Cost pool calculations
  • CP invoice reconciliation to JSR
  • CP rates true-up
  • Credit card
  • Fixed assets
  • GL accounts
  • GL-PL

Exports


  • New export creation
  • New ACH payment setup
  • Changing ACH/banking institutions
  • New payroll integration setup
  • Changing payroll integration

Other fee-based services


  • Month-end/year-end close support
  • Audit preparations/ICE submission
  • Acquisition support (for acquirer)
  • Database backup file
  • Non-standard bulk data imports
  • Pre-requisite server software (OS, Java, Tomcat, SQL, Outlook/Exchange updates/troubleshooting)
  • InDesign / MS Word template creation 
  • Customizing on-premise integrations

Call Support

Still Need Help?

For Unanet support call:
703.689.9709