Customer Success

Our Customer Success team is here to help you achieve your goals and ensure that you are extracting maximum value out of the investment you have made in Unanet.

Here at Unanet, we are your advocates. We are committed to understanding your business and building a strong, long-term partnership. Our Customer Success team exists to make sure that you are extracting maximum value out of the investment you have made in Unanet. Here are a few things you should know about our Customer Success team:

You have a dedicated Customer Success Manager

During implementation, the primary contacts will be a lead implementation consultant and project manager. Once the implementation and “Go Live” is complete, you will transition to a dedicated Unanet Customer Success Manager (CSM) who will serve as the primary contact. CSMs keep their customers informed of new product release features and availability, user group meetings, educational and training webinars, etc. to help customers extract maximum value out of the investment they make in Unanet. The CSM will assist with system questions, the procurement of additional training or additional software licenses, and will help facilitate any questions requiring support from other parts of the organization

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We facilitate customer input to the product roadmap

Unanet customer requests for enhancements are a highly valued and integral part of our product roadmap. In addition to suggestions.unanet.com, Unanet customers can work with their Customer Success Manager to raise questions and submit product suggestions in our suggestions portal. We do our best to bring the voice of the customer into each release, and to ensure we are deploying enhancements that actually matter to our customers.

Your success is our business

Unanet customers have the opportunity to review progress in detail with their Customer Success Manager. We facilitate business reviews with key Unanet team members when requested. We offer a deep dive into how we are progressing on our shared success targets, recommend optimization of key features and functionality, and ensure we are meeting or exceeding customer expectations.

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Success story

A Veteran-Owned Small Business led by a group of entrepreneurs, iNovex Information Systems supports the Federal Government, Intelligence Community, and commercial organizations with advanced expertise in the public and private sectors. With extensive growth in the last few years, they needed a system that could scale with company growth and support compliance,

 

including a strong audit trail. They wanted to focus on integrating people into a system, not on integrating systems. After implementing Unanet, iNovex now saves five days in the close each month, significantly saves time processing payroll, eliminated unbilled Excel spreadsheets, and much more.

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Still need help?

Call (703) 689-9709 for telephone support.

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