Support
Support Offerings
The Unanet Customer Support team is here to help you address any technical issues related to Unanet products.
Unanet Success Plans
| Standard | Premium | ||
|
Assisted Support |
Live Support Availability (web,email,phone) |
8:30 A.M to 7:30 P.M ET Monday-Friday | 24x7 for Unanet Cloud Customers |
| General Product Questions | |||
| Technical issues & Troubleshooting | |||
| Contacts allowed to open tickets |
3 | Unlimited | |
| Online Support |
24X7 Access to Knowledge Base & eLearning Content |
Fee-based services
Get expert assistance in optimizing your business with additional for-purchase support services.
Setup/configuration
- Invoice format
- 1099
- Project
- Legal entities
- Unanet Pay
- Inventory Management
- SCA
- Fixed Asset Management
- Multi-currency
- Multi-legal Entity
- Revenue Recognition
- Benefit Accrual
- Line item approval
- Overhead Allocation
- Messages Manager emails
Purchasing
- Setup
- Reconfiguration
- Training
- Approval setup
Analytics
- Training
- Analytic report or dashboard creation
- Analytic report or dashboard modification
Reconciliation assistance
- Cost pool calculations
- CP invoice reconciliation to JSR
- CP rates true-up
- Credit card
- Fixed assets
- GL accounts
- GL-PL
- First bank reconciliation
- Out of Balance analysis
Exports
- New export creation
- New ACH payment setup
- Changing ACH/banking institutions
- New payroll integration setup
- Changing payroll integration
- EFT Setup
- Infocus Jobs
- Email Alerts
Other fee-based services
- Month-end/year-end close support
- Audit preparations/ICE submission
- Acquisition support (for acquirer)
- Database backup file
- Non-standard bulk data imports
- Pre-requisite server software (OS, Java, Tomcat, SQL, Outlook/Exchange updates/troubleshooting)
- InDesign / MS Word template creation
- Customizing on-premise integrations
- Financial Statement design
- Labor Distribution initialization
- Invoice design
- On-premise upgrades/migrations
- Messages Manager email configuration
- Read-only database connections
- REST API development
- Datalake data/query development
Call Support
Still Need Help?
For Unanet support call:
703.689.9709