Unanet Subprocessors
Updated: September 15, 2025
To support delivery of our Services, Unanet may engage and use data sub-processors (each, a "Sub-Processor") to assist in providing the applicable Unanet Services. Accordingly, such Sub-Processors may Process Personal Data or sets of Personal Data while providing its services to Unanet. Capitalized terms have the meanings set forth in the Unanet Data Processing Addendum.
Unanet uses Sub-Processors to provide certain infrastructure services, and for other optional processing activities as identified below. Prior to engaging a Sub-Processor, Unanet performs a review to evaluate the Sub-Processor’s privacy, security and confidentiality practices.
Unanet Core Service Sub-Processors
| Entity Name | Purpose nad Services | Data Categories | Corporate Address | Applicable Product(s) |
| Amazon Web Services (Commercial) | Cloud Hosted data center localized to the United States East Region | Customer Data that is provided to cloud based Unanet software | Seattle, WA | All |
| Amazon Web Services (Gov Cloud) | Secure Cloud Hosted data center localized to the United States East Region | Customer Data that is provided to cloud based Unanet software | Seattle, WA | All |
| Salesforce (inclusive of Slack) | Cloud-based access help content, customer support, messaging, and ticketing platform localized to the US; | Customer end user data that is shared for the purpose of Unanet providing Customer support if the Customer chooses to provide it directly through a support interaction | San Francisco, CA 94105 | All (Support) |
| Microsoft (inclusive of Microsoft Azure) |
Email, document and data generation and storage (O365 and Outlook) Secure Cloud-Hosted data center localized to the US for certain customers upon request |
Customer end user documents and files provided for professional services and/or support
If applicable, Customer Data that is provided to cloud-based Unanet software that is hosted on Microsoft Azure |
Redmond, WA | All |
| Monday.com | Project management | Customer end user documents and files provided for professional services and/or support provided to Customer | New York, NY | All (Services) |
| Atlassian (Jira and Confluence) | Project management and ticketing | Customer end user documents and files provided for professional services and/or support |
San Francisco, CA 9 |
All(Support) |
| Twilio/ Sendgrid | Two-factor authentication and email module | Customer end user first/last names, email address, IP addresses |
San Francisco, CA 94105 |
ERP, CRM, GovIntel |
* Authority to Operate
** An Availability Zone (AZ) is one or more discrete data centers with redundant power, networking, and connectivity in an AWS Region
Optional or Product-Specific Services Sub-Processors
Depending on the Services provided, or features and functionality selected by a customer, Unanet may use the following Sub-Processors to perform the services identified below. A Customer accepts and authorizes the transfer of Personal Data to one or more of these “other” Sub-Processors by using the applicable Unanet services identified as “optional” below.
| Entity name | Purpose and services | Data Categories | Corporate Headquarters | Applicable Products |
| Amazon Web Services | Provide cloud-hosted data center services localized to Canada (Central Region) | Customer Data that is provided to cloud based Unanet software | Seattle, WA | Canada-hosted products |
| Clearbit | Provide data enrichment to Unanet CRM: required for CRM premium enrichment services (can opt not to purchase) |
Customer Data provided by or on behalf of Customers in the Unanet CRM software for enrichment |
San Francisco, CA | CRM |
| Full Contact | Provide data enrichment to Unanet CRM: required for CRM basic enrichment services (can turn off via administrative settings) |
Customer Data provided by or on behalf of Customers in the Unanet CRM software for enrichment |
Denver, Colorado | CRM |
| Stripe | Provide credit card and bank ACH payment processing: required for use of payment services s |
Customer payment processing data provided to Stripe by or on behalf of a third-party making a payment to Customer (i.e. end-payer is a client of Customer ) |
San Francisco, CA | ERP |
| Workato |
Enterprise automation tool that automates workflows and manages integrations: required for use of certain Connect products |
Customer end user data provided by or on behalf of Customer for purposes of using certain Connect products, including: First Name, Last Name, IP Address; Email | Mountain View, CA | Integrations |
| Boomi | Enterprise automation tool that automates workflows and manages integrations for certain Connect products | Customer end user data provided by or on behalf of Customer for purposes of using certain Connect products, including: First Name, Last Name, IP Address; Email. | Chesterbrook, PA | Integrations |
| Veryfi | Optical character recognition (OCR) API available and required for use of Unanet AP Automation and mobile receipt scanning functionality | Customer end user data provided by or on behalf of Customer for purposes of using character recognition functionality | San Mateo, CA | ERP |
| Docebo | Learning Management System (LMS): Accessing and viewing Unanet University courses and content s | Customer end user name and email address | Athens, GA | All (Unanet University) |
| Aha | Product feedback system: required when providing optional product feedback entered by the Customer | Customer end user name and email addresses and other PII entered by the Customer | Menlo Park, CA | All (product feedback) |
| ABBYY USA Software House, Inc | Business card scanning and data capture available in CRM: required when scanning business cards to CRM | Business card contact details (including name and address) provided by or on behalf of Customer for purposes of using scanning recognition functionality |
Milpitas, CA |
CRM |
| Data Virtuality | Data integration platform: integrates and transfers data from underlying sources (Data Lake); required for use of Unanet Data Lake | Customer end user data, which may include user first/last names, email addresses, and other contact and professional information | San Fransico, CA | Data Lake |
| Informatica | Address verification connector: required when confirming physical address information | Address information (Street, City, State, Country | Redwood City, CA | CRM |
| Gecodio | Physical address conversion to latitude / longitude: required when verifying physical address information | Address information (Street, City, State, Country) | Arlington, VA | AE ERP |
| Bing API | Display maps based on the address on a specific project or configuration | Address information (Street, City, State, Country) | Bellevue, WA | AE ERP |
| Display maps based on the address on a specific project or configuration | Address information (Street, City, State, Country) | Mountain View, CA | CRM | |
| Airfocus (Lucid Software) | Product feedback system: required when providing optional product feedback entered by the Customer | Customer end user name and email addresses and other PII entered by the Customer | South Jordan, UT |
All (product feedback |
| OpenAI |
Summarize opportunities in the GovIntel solution using OpenAI API |
Opportunity data to the extent it includes personal data, provided by the Customer in the GovIntel product |
San Fransico, CA |
GovIntel |
| OpenStreetMaps |
Display maps based on the address on a specific project or configuration |
Address information (Street, City, State, Country) |
Cambridge, UK | AE ERP |
| Open Router | Scan quotes from suppliers in the GovChannel product | Quote data to the extent it includes personal data, provided by the Customer in the GovChannel solution | Vancouver, British Columbia | GovChannel |
| ChimpKey | Scan quotes from suppliers in the GovChannel product | Quote data to the extent it includes personal data, provided by the Customer in the GovChannel solution | Vancouver, British Columbia | GovChannel |
| Being Human | AI-document scanning and data processing in the GovIntel solution | Documents to the extent such documents include personal data, provided by the Customer in the GovIntel solution | New York, NY | GovIntel |
| FreshWorks |
Cloud-based customer support, messaging, and ticketing platform |
Customer end user data that is shared for the purpose of providing Customer support if the Customer chooses to provide it directly through a support interaction |
San Mateo, CA | GovIntel |
| ZipTax | Developer API and online lookup for sales tax data |
Address information (Street, city, state, country) |
Irvine, CA | CRM |
| Modal | AI infrastructure for text conversion |
Customer end user data o the extent it includes personal data, provided by or on behalf of Customer in the ProposalAI solution |
San Diego, CA | ProposalAI |
| Amplitude | In-app end user communication and user surveys and notifications |
Email address and/or User ID |
San Francisco, CA | ERP, CRM |
| PostHog |
In-app end user communication and user surveys and notifications |
Email address, User ID |
San Francisco, CA | ProposalAI |
| Tavily | AI web searches via API |
Customer end user data to the extent it includes personal data, provided by or on behalf of Customer in the ProposalAI solution |
New York, NY | ProposalAI |
* An Availability Zone (AZ) is one or more discrete data centers with redundant power, networking, and connectivity in an AWS Region