Easy Does IT: Our Commitment to Customers

Among the many factors on which B2B companies are measured, one in particular has gained importance during the past couple of years, and that’s the ease of doing business with an organization.

2 minute read

More than ever, B2B customers expect their interactions with product and service vendors to be frictionless, time-efficient, productive and — dare we say — even enjoyable. Anything less and they’re liable to take their business elsewhere.

That’s one of the reasons that we here at Unanet have long prioritized best-in-class customer service and support, and why we were among the first in our class of software providers to create a Chief Customer Officer position. That move appears to be benefitting Unanet customers and users, who consistently rate Unanet at or near the top in customer support and customer experience among all project-based enterprise research planning software providers. In the latest user-based ratings from the independent software evaluation firm G2, one of our solutions, Unanet ERP GovCon ranks:

  • The best for “ease of doing business with.”
  • The best for “quality of support.”

Much of the credit for those ratings goes to our Chief Customer Officer, Jeff Davison, whose work recently earned him a place among the Potomac Officers Club’s “Five Chief Customer Officers to Watch in the Government Contracting Sector.”

Not only does the honor underscore the best-in-class support Jeff and his team provide to Unanet’s government contracting customers, it speaks to the fact that the innovative work he’s doing individually is being recognized by the people who matter most: actual government contracting executives, along with his peers in the Washington, D.C. area, govcon sector.

As the Potomac Officer Club notes in its profile of Jeff, he’s “a technology executive with significant experience in delivering customer solutions, transforming on-premise service delivery organizations to cloud, building high-performing leadership teams and optimizing internal business processes.”

With Jeff and his team so focused on making it easy for our customers to do business with Unanet, rest assured, the best is yet to come.